How do I return my products?
Your return shipment begins by registering your return via our. Here, you can state which product(s) you would like to return to us. You will then receive an e-mail with your return shipping label and instructions for your return.
Please place the form listing which products will be returned into the delivery box, along with the products themselves. In case you have received a poly bag in your parcel, this poly bag must be used when returning your products for the return to be successfully processed by the courier. Please make sure in this case, that the box with products is placed inside of the poly bag, with the shipping label attached to the bag itself. When attaching the shipping label to the poly bag, please make sure that no other labels are covered and that all markings on the poly bag are still visible. Please do ensure that all products that are being returned meet our return conditions.
Can I return my order?
You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our. Please ensure your return meets the following conditions:
- Returns can be sent up to 30 days after receiving your order.
- Cosmetics and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
- Return your products in an undamaged package (preferably the original shipping box).
- For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
- Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
Tip: always keep the shipping confirmation until your return has been fully processed.
Do I have to return my gift as well?
Have you received a gift with your order and are you returning the entire purchase? Then we would also like you to return your gift with your return shipment. If you wish to keep this, we will deduct the purchase amount of your gift from the amount to be returned.
Can I return my order?
You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our. Please ensure your return meets the following conditions:
- Returns can be sent up to 30 days after receiving your order.
- Cosmetics and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
- Return your products in an undamaged package (preferably the original shipping box).
- For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
- Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
Tip: always keep the shipping confirmation until your return has been fully processed.